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Frequently asked questions

Here you will find the answers to your questions

About us

Waldhausen GmbH & Co. KG is one of the leading suppliers of equestrian products with its headquarters in Cologne. Since 1836, the traditional Waldhausen company has stood for quality awareness and innovation throughout the world of equestrian sports. You can find more information about Waldhausen on the following pages: our history, our philosophy, our team, our office.
We can proudly claim that we have been an official outfitter of the German Olympic Committee for Equestrianism (DOKR) ever since 1972. Meaning that we have been clothing the horses of the olymipc team with products of our own brand Waldhausen for over 50 years. Find further information on our Nice to Now!
We are traditional and innovative wholesaler for equestrian products since 1836 with company headquarters in Cologne. Through many years of experience and expertise, we are standing for quality awareness with an excellent price-performance ratio. With our own brands E·L·T, Waldhausen and Swing, as well as the distribution rights for brands such as Wintec, beris and Likit, we are able to provide a very broad and diverse range of products our clients in order to offer the right product for everyone. Our mission ever since is to connect horse lovers across all types of riding.
Yes, our products are available worldwide. We are currently delivering to equestrian retailers in over 70 countries.
Register for our newsletter to stay informed about the latest trends in equestrian sports as well as trade fair dates and events. You will receive all latest news regularly via e-mail. Of course, you can unsubscribe from it at any time. Moreover we hope to provide you with some inspiration so feel free to visit us on our blog or our social media channels.
You can find us on Instagram, Facebook, YouTube, Pinterest, LinkedIn and Xing! Feel free to visit us on our social networks!

Service & Contact

Do you have any suggestions for Waldhausen or do you have any questions that are still not answered? Feel free to to contact us at any time via our contact form or send us an e-mail to info@waldhausen.com.
Do not hesitate to contact our customer service at any time via kundenservice@waldhausen.com. A colleague will contact you as soon as possible after receiving your inquiry. It is also possible to give us a call from Monday to Thursday from 08:00 to 17:00 and on Fridays from 08:00 to 16:00 at +49 (0) 221-58801-0.
We are always happy to receive feedback. If you would like to tell us something, please send an email to info@waldhausen.com or contact us via our contact form.
 

Consumer

We are an equestrian wholesaler and supply stationary retailers as well as online shops all over the world. Find a list of all retailers in our retail search. With our website we would like to give you an overview of our products and assortment but also want to offer you inspiration. For that feel free to visit us on our social media channels.
Feel free to use our retailer search on our website in order to find an online trader or retailer near by.
Are you looking for a specific product? You can search by item number, product name, EAN or keywords. Alternatively, use our navigation to find the right categories to thus find the product you are looking for.
On the product detail pages, you will find a size chart for almost all items to help you find your fit.
To make shopping at retailer as easy as possible, you have the "Wishlist" function on our website. You can save the products that you particularly like while browsing on waldhausen.com directly on a virtual notepad. Afterwards send it directly to us and we will give you the contact of a retailer that supplies the desired products. Alternatively you can either print out the wish list and take it to the retailer of your choice or send the overview to your retailer in advance. They then can order the products from us for you. You can also save the address of the retailer on the shopping list. This way you have all the information you need for your purchase at a glance.
Are you interested in an internship, job or training with us? We look forward to getting to know you! Send us your application documents by e-mail to bewerbung@waldhausen.com. You can find all the information you need on our careers page.
We are very pleased that you are interested in a sponsorship. Each year we maintain a fixed sponsorship budget to support competitions and events with honorary prizes. We are also happy to sponsor individual riders from our budget. Feel free to apply via our sponsorship form or by sending an email to marketing@waldhausen.com. With a little bit of luck, we will pack a sponsorship package for you/your riding club!
We treat your data conforming to the applicable data protection. For more details on your privacy click here: internet privacy.

Retailer

As we are an equestrian wholesaler and solely sell our products to retailers, you will need a trade licence to be registered as our client. To do so please send us an e-mail via verkauf@waldhausen.com. A responsible employee will contact you subsequently. We are looking forward to meeting you!
We offer various payment methods. Please contact your Sales Manager to decide for the payment method that suits you best.
You can reset your password at any time in the dealer login. Click on "Forgot password" and enter your e-mail address. You will then receive a confirmation email with a link to change/reset your password.
Our onlineshop conforms to the valid data protection. For more information see data protection and data security.
We treat your data conforming to the applicable data protection. For more details on your privacy click here: internet privacy.

 

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